Frequently Asked Questions

What’s energy deregulation?

Energy deregulation allows Pennsylvanians to choose their electricity and natural gas suppliers. While other states may require residents to buy their energy through a single utility company, Pennsylvania residents are given more freedom. While transmission and distribution is still handled by the utility, Pennsylvanians can choose which supplier they buy their energy from. For a more detailed breakdown of deregulated systems, visit our deregulation page.


Are you trying to sell me on a package?

Nope — not at all. Our service is sheerly informational and totally free of charge. What we can do is help you flesh out any lingering questions or misconceptions you might have about Pennsylvania’s energy market.


How do I save money on my energy plan?

The easiest way to save money on your energy bill is by scaling back your energy usage. That means turning off the lights, being more conservative with the air conditioner and installing fluorescent light bulbs. Additionally, there’s a chance you could shave some money off your bill by choosing a supplier with favorable rates. Read more about ways to save on our energy saving page.


Does this all apply to commercial as well as residential energy?

For the most part, yes. Many of the electric generation suppliers around Pennsylvania offer solutions that can help power your business as well as your home. Sometimes these suppliers have to work out more substantial contracts for companies that demand higher energy use, so it’s best to get in touch with them on the phone.


What questions do I need ask a potential supplier?

It’s no secret: there’s a lot to consider before you sign up with a supplier. But by asking the right questions, you can expedite the process. Start with these five:

  • How is my rate determined?
  • Are there any special offers available?
  • Are there any cancellation fees?
  • What options do I have to go green?
  • How long will my contract extend?

I want to help support green energy, but it’s so expensive. What can I do?

There’s more than one way to contribute towards a greener future. While some energy suppliers make it easy by working renewable energy into your contract, you can also take action on your own. For example, you may be able to purchase carbon offsets from nationwide retailers working to plant trees, reuse waste, or scale back our impact through a variety of projects.


Will I get two bills if I switch to a supplier other than my utility?

In most cases, you’ll still receive one bill. Your supplier’s fee will simply be added as a line item on your usual utility bill. A few suppliers may prefer to send their own bill; in those cases you’ll receive two bills.


My utility has served me well. Why switch now?

Due to federal regulations, your utility company doesn’t make a penny on its default service supply. With that in mind, PA utility companies actually encourage customers to shop around for their energy supply. If you’re still supplied by your incumbent utility, it’s worth taking a look around to see if you could get a better rate.


What’s my carbon footprint?

“Carbon footprint” usually refers to the amount of carbon emissions produced by an individual or organization. In order to reduce your carbon footprint, you’ll want to know what your current output is. There are some great resources out there that can help you put a number on your emissions. Here are just a few: